At The Majlis Resort, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website, make a reservation, or stay at our property.
We may collect the following personal data:
Full name, email address, phone number, and mailing address
Payment details (when booking or purchasing services)
National ID or passport number (for identification during check-in)
Special requests, preferences, and stay details
IP address and browser/device information (for website analytics)
Your information is used to:
Process and confirm bookings
Communicate with you about your reservation
Provide personalized guest experiences
Improve our website and services
Send promotional offers (only if you opt-in)
Comply with legal and regulatory requirements
Photography and Videography on Property
While on our property, guests acknowledge that photography and videography may take place in common areas for marketing, promotional, and archival purposes. By being present, guests consent to the possible incidental capture of their image or likeness.
If a guest does not wish to appear in such materials, they may inform the Front Office during their stay. The hotel will make reasonable efforts to exclude such guests from marketing use.
Guest-Generated Social Media Content
When guests voluntarily tag the hotel’s official social media accounts or use our official hashtags, they grant the hotel a non-exclusive, royalty-free license to repost, share, adapt, or feature that content on the hotel’s official channels (e.g., Instagram Stories, website, and other platforms), with credit to the original creator where possible.
Images and Data of Minors
The hotel does not intentionally capture or publish identifiable images of minors without the explicit consent of a parent or legal guardian. If such content is inadvertently captured, it will not be used in any marketing or promotional material without appropriate consent. Parents or guardians may request the removal of such content at any time by contacting the hotel directly.
We do not sell or rent your personal data. We may share your information with:
Trusted third-party service providers (e.g., payment gateways, booking engines)
Government authorities when legally required
Our internal team for the purpose of delivering guest services
All third-party partners are contractually obligated to protect your data.
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. These include secure server environments, access controls, and encrypted payment processing.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
You have the right to:
Access your personal information
Correct inaccurate data
Withdraw consent for marketing communications
Request deletion of your data (where legally permitted)
To exercise your rights, please contact us at:
📧 welcome@themajlisresorts.com
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Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the updated effective date.
If you have questions about this policy or how your data is handled, please contact:
The Majlis Resort
📧 welcome@themajlisresorts.com
📞 +254 720 330 088
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