You can book directly via our website, by emailing us at welcome@themajlisresorts.com, or by calling us on +254 720 330 088 / +254 700 211 847 / +254 757 327 777.

A booking is confirmed once we receive a valid booking voucher (for tour operators) or a deposit/payment confirmation for direct bookings.

Our rates are per room.

Our cancellation policy is as follows:

• 90–60 days before arrival: 20% of total booking charged

• 60–35 days before arrival: 30% charged

• 34–20 days before arrival: 50% charged

• 19 days or less / No-show: 100% charged
  For cancellations, we may issue a credit note valid for 12 months, depending on circumstances.

Yes, amendments can be made based on availability. Any rate changes, availability conflicts, or changes in guest numbers will be communicated before re-confirmation. For reductions in guest numbers, our cancellation policy applies.

• A 20% deposit is required to confirm all bookings.

• The full balance is due 30 days before arrival.

• For last-minute bookings (within 30 days), full payment is required at the time of confirmation.

• The Majlis reserves the right to cancel bookings that have not been paid in full before arrival.

Unfortunately, no refunds will be granted for early departures or late arrivals. However, we always aim to provide suitable alternatives where possible.